Booking and Payment
- A booking is confirmed only after an advance payment is made.
- The total bill must be paid upon arrival.
- The duration of stay cannot be deducted from the invoice amount during the seasonal period.
Blue Whale Resort
Guest guidelines for a comfortable stay
These rules help us maintain a safe, peaceful, and enjoyable resort experience for all guests, families, and team members.
Check-in and Check-out
- Check-in time is 14:00 - 19:00.
- Check-out time is 08:00 - 12:00.
- Early check-in or late check-out is subject to availability and may incur additional charges.
Cancellation and Refunds
- If a booking is confirmed after an advance payment is made, the total bill must be paid upon arrival.
- The duration of stay cannot be deducted from the invoice amount during the seasonal period.
Damage to Property
- Guests are responsible for any damage caused to the property.
- Damages will be assessed and charged on the final bill.
Guest Conduct
- Guests are expected to conduct themselves in a respectful and considerate manner.
- Any disruptive or harmful behavior toward other guests or staff will not be tolerated.
Smoking Policy
- Smoking is prohibited in all indoor areas.
- Designated smoking areas are available outside the building.
Personal Belongings
- The hotel is not responsible for loss or theft of personal belongings.
- Guests are advised to use the in-room safe or the hotel's safe deposit box for valuables.
Noise and Comfort
- Please keep noise to a minimum to ensure a comfortable stay for all guests.
- Quiet and respectful behavior helps maintain a relaxing resort atmosphere.
Use of Facilities
- Guests are welcome to use all hotel facilities during their stay.
- Please follow posted rules and guidelines for specific facilities, including the pool and other shared areas.
Outside Food and Beverages
- Outside food and beverages are not allowed to be consumed on the resort premises.
Buffet Food
- Buffet foods are not allowed to be taken to guest rooms.
Need assistance? For booking support or special arrangements, contact our team directly before arrival.
